Learn to Listen and Listen to Learn, 4 Important Car Salesman Tips When we are different, it gets the customer’s attention. They listen more, talk more, and eventually buy more, and they are glad they did. One of the most important things I have learned about customer service is to always look at the person across from you as if they are a family member, then treat them accordingly. As F&I professionals, we sometimes lose sight of the simple fact that we are in the business of customer service. And the ultimate test of customer service is whether you are helping the customer make good buying decisions or just trying to sell something. They know the difference. In a competitive environment, the way we treat our customers and the experience we provide during the buying process is essentially the only thing that can set us apart. F&I is typically the […]Continue reading
Monthly Archives: December 2018
New-Vehicle Sales in 2019 Forecast
NADA Forecasts 16.8 Million New-Vehicle Sales in 2019 TYSONS, Va. – The National Automobile Dealers Association, a trade group representing U.S. franchised new-car dealerships, today released its annual sales forecast for new light vehicles in 2019. “We’re forecasting sales of 16.8 million new cars and light trucks in 2019,” said Patrick Manzi, NADA senior economist, at an industry briefing. “This would represent a falloff in sales of about 1.1 percent compared to 2018.” Based on a strong November, new-vehicle sales are expected to reach 17 million units in 2018, which would mark the fourth straight year of U.S. auto sales above 17 million units. “This was unexpected. We were expecting sales to fall off a little more than they have this year, but then the new tax law was passed which put more money in the pockets of consumers and they certainly purchased new vehicles at dealer showrooms,” Manzi added. “The […]Continue reading
Tacoma TRD Pro and Cat-Back Exhaust
Tacoma TRD Pro and Cat-Back Exhaust – TRD Pro Newsroom.
Tacoma TRD Pro and Cat-Back Exhaust refer to the section of the exhaust system that runs from the outlet of the catalytic converter to the exhaust tips.Continue reading
Top Auto Tech Trends in Next Year
The Best New Automotive Technology & Auto Tech Trends to Watch in Next Year Automotive technology is advancing at an ever-faster pace. Every new model year seemingly brings a new slew of high-tech features. Not every vehicle is available with all or even some of these features, but it’s important to know what’s out there and what you should expect to get for your money when it comes time to buying a new vehicle in 2019. Here we’ll take a look at some of the new tech you’ll likely come across in any search for a new vehicle in the coming model year. Vehicle Control Via an App What Is It? In our ever-evolving connected world, automakers have begun to offer apps that allow us to interact with our vehicles from afar. This could be from across the parking lot or on the other side of the world. These apps […]Continue reading
Pessimism in Automotive Business
Pessimism in Automotive Business in the firm’s Dealer Sentiment Index can be tied to threats of higher tariffs, slower traffic, and declining profitability.
The index reading came in at 49, indicating dealers expecting conditions to be weak in the future outnumber those who think conditions will be strong. “The fourth quarter represented a notable negative turn in overall dealer sentiment and their outlook for the future,” said Cox Automotive Chief Economist Jonathan Smoke.Continue reading
Automobiles Reliability Rankings
Toyota was the brand least likely to need check engine repairs over the past year, edging out Acura and Hyundai, which rank No. 2 and No. 3 respectively. Mazda, which ranked second last year, is now the brand with the lowest average repair cost ($286), followed by Kia ($320), Dodge ($326) and Hyundai ($328). Honda and Toyota are the only two brands to rank in the top 10 on both lists. The 2016 Audi Q5 is least likely to need a check engine light-related repair. The 2017 Hyundai Tucson costs the least on average ($67) to repair when the light is on, with a loose gas cap or an improperly installed intake air duct the two most common reasons the Tucson’s check engine light illuminates. CarMD.com Corp. has released its 2018 CarMD Vehicle Health Index Make and Model Reliability Rankings.. Published annually since 2011, this Index analyzes check engine repairs and […]Continue reading
Chinese automakers to develop partnerships with dealers
GAC Motor Chinese automaker looks to develop partnerships with dealers. With some 550 companies exhibiting at this year’s NADA Show Expo, China’s GAC Motor definitely has an edge on getting attention: It’s looking to develop partnerships with dealers. At NADA, “we hope we can lay a solid foundation for the future sales network through seeking potential partners and hearing advice from friendly and effective communications with experienced dealers,” says GAC Motor President Yu Jun. Other automakers also are exhibiting at the NADA Show, including Fiat Chrysler Automobiles (FCA), Ford, GM, Mitsubishi, Subaru, and Toyota. But dealers are always particularly intrigued when a new automaker enters the field, and GAC plans to start selling its vehicles in the U.S. market by the fourth quarter of 2019. Of course, what really piques dealers’ interest is a product, which is why GAC plans to display three to five premium models at the show. […]Continue reading
New-Vehicle Sales Forecast and the State of Auto Retailing
The National Automobile Dealers Association to Issue 2019 New-Vehicle Sales Forecast and Discuss the State of Auto Retailing at Briefing on Dec. 13 The National Automobile Dealers Association (NADA) will issue its 2019 sales forecast for U.S. new-cars and light trucks during a media/industry briefing via conference call at 2:30 p.m. ET on Thursday, Dec. 13, 2018. NADA Senior Economist Patrick Manzi will provide an outlook of the macroeconomic factors that will impact auto retailing next year, as well as highlight the key sales indicators and trends driving auto sales in 2018 and next year. NADA Chairman Wes Lutz, president of Extreme Dodge-Chrysler-Jeep-Ram in Jackson, Mich., will provide a dealer perspective on industry trends impacting auto sales from the view on Main Street, USA. The call-in number is 800.895.3361. The conference ID is NADA. A Q&A session with members of the media and industry will follow the briefing. Read the report […]Continue reading
The 1794 EDITION TOYOTA Most Luxurious Truck
The 1794 EDITION TOYOTA Most Luxurious Truck in the Market. 1794 Edition Interior More than just muscle, the Toyota 1794 Edition CrewMax represents a leap forward in full-size truck luxury. This is everything you want in a premium truck, maybe more. Every part of the interior has been refined from the feel of the buttons, to the stitching, to the sweeping instrument panel. Interior Design The optimal blend of functionality and comfort, Toyota Tundra’s spacious cabin gives you and your crew plenty of room to stretch out. Premium materials are used throughout for an upscale feel, and an intuitive control layout puts your tech right where you need it. BUILT TO TOW AND HAUL With features like staggered, outboard-mounted shocks, a heavy-duty TripleTechTM frame with integrated towing hitch receiver—plus a trailer hitch that utilizes 12 high-strength bolts integrated into the frame—Tundra’s i-FORCE 5.7L V8 has the available brawn to help you […]Continue reading
Toyota Unveils GR and GT4 Supra Racing Concept
Toyota Unveils GR Supra Racing Concept, Next year will be good for cool cars. 2020 Toyota Supra It seems Next year will be a year filled with revived nameplates. As you might’ve heard, Toyota is bringing back the Supra as part of a co-development program with BMW (which produced the new Z4), and it’s aiming to be a front-engine alternative to a Porsche Cayman. A turn behind the wheel of a prototype a few months ago indicates that the fifth-generation Supra will live up to the legendary name. As 2018 winds down, we reflect on what we enjoyed this year, but we’ve also got an eye on the future. This is The GR Supra Racing Concept we’re most excited for in 2019. It’s going to be a good year for cool cars. The Legend Returns With a one-two punch of cutting-edge technology and the same high-performance DNA that defined four generations […]Continue reading
2019 Toyota Tacoma TRD Pro Northeast Ohio
2019 Toyota Tacoma TRD Pro Leaves limits in its dust. Designed by the gurus at Toyota Racing Development (TRD), the 2019 Toyota Tacoma TRD Pro is built to take on the world’s gnarliest terrain. The stuff you want — like a TRD-tuned suspension with 2.5-in. FOX®42 Internal Bypass shocks, a ¼-in.-thick aluminum skid plate and Rigid Industries® fog lights — all come standard. A mandrel-bent TRD exhaust and available TRD Pro Desert Air Intake51 help optimize engine performance too. It’s the same proven capability that’s helped the TRD Pro Series deliver its unique brand of fun everywhere from the scorching desert to the Arctic Circle, and it’s ready for your next big adventure. Things are about to get a lot more epic. Let’s get dirty. What is TRD? Toyota Racing Development (TRD) is Toyota’s factory-backed racing division. While TRD USA has been building go-fast parts for Toyotas since 1979, our racing […]Continue reading
Introducing the Rezvani Tank
Introducing the Rezvani Tank, Models, Price, Designer, and the History THE BEGINNING As a young boy, founder Ferris Rezvani aspired to become a fighter pilot just like his father. In order to develop a thrill similar to flying an F-4 fighter jet, Mr. Rezvani set out to create an extreme sports car that gave drivers the opportunity to experience the same exhilaration and g-forces behind the wheel. This is represented in the Rezvani emblem, with wings representing his roots in aviation and steering wheel and racing stripes representing the brand’s dedication to driving. Rezvani Motors is an automotive designer and manufacturer of high-performance supercars based in Irvine, California. Rezvani Motors was founded by Iranian-American entrepreneur Ferris Rezvani, one of the designers of Vencer’s Sarthe supercar who formerly worked with Aston Martin, Ferrari, and DBC. The company’s main product is the Rezvani Beast, a self-funded project by Rezvani. Rezvani Motors released […]Continue reading
Electric Vehicles to Double by 2021
Electric Vehicles to Double Every Year U.S. electric-vehicle sales forecasted by the Edison Electric Institute would require the presence of more than 9 million charging ports by 2030. WASHINGTON — An association representing America’s privately held electric companies has released a report predicting the number of EVs on U.S. roads will double by 2021. In “Electric Vehicle Sales Forecast and the Charging Infrastructure Required Through 2030,” authors Adam Cooper and Kellen Schefter of the Edison Electric Institute predict the sales of 1 million EVs in the next three years, matching the number sold over the past eight. “Automakers are responding to customer demand and are developing more EV models, including both plug-in hybrid electric vehicles (PHEVs) and battery electric vehicles (BEVs), that are increasingly cost-competitive with internal combustion engines,” the authors wrote, in part. “In addition, customers are purchasing EVs in record numbers, and electric companies are working with […]Continue reading
Sedans Ranking in Used-Car Market
Sedans Ranking in Used-Car Market / Sedans Get Second Chance in Used-Car Market Mid-size sedans such as the Mazda6 may have fallen out of favor among new-car buyers, but the off-lease volume and competitive in-vehicle technology, among other factors, have created compelling value in the pre-owned segment. (Bobit) — A glut of off-lease units and vanishing factory incentives are creating a value and affordability gap that is pushing more car buyers toward pre-owned units, experts say, and their interest extends to vehicle types that have fallen out of favor with new-car buyers and manufacturers. The latest reports from Black Book and Jumpstart Automotive Media (divs. Hearst) show value retention and website traffic trending up among sedans throughout 2018 — the same year in which a parade of sedans built by Ford, General Motors, and other manufacturers was given expiration dates as consumers continue to demonstrate a preference for SUVs, CUVs, […]Continue reading
Toyota Corolla All-Wheel-Drive
Will Toyota Add All-Wheel-Drive To The Corolla Gas & Hybrid? An AWD Corolla would certainly make sense. Toyota was very busy during the 2018 Los Angeles Auto Show. The Japanese brand revealed the Camry and Avalon TRD, the 2020 Corolla Hybrid, and the Prius with all-wheel-drive. Toyota’s AWD-e system is rather unique because it doesn’t feature a physical connection to the rear wheels. Instead, a rear-mounted electric motor provides power to the rear wheels, creating all-wheel drive. The AWD-e system made its US debut on the Lexus UX250h, where it produces a total output of 176 horsepower. Now, the system’s potential application on other Toyota vehicles is being considered. According to Autoguide, Jack Hollis, general manager of Toyota Motor North America, didn’t say no to the idea of this system being used on the Corolla. “There’s no doubt that it is [being considered],” Hollis said. “You’ve heard from Akio Toyota, our […]Continue reading
Toyota Remains Very Bullish on the Overall Market
Toyota Remains Very Bullish on the Overall Market says Toyota North America CEO, Jim Lentz. Toyota’s Lentz is still bullish, but concerned about ‘crazy’ trade implications DETROIT — The trade and tariff environment under U.S. President Donald Trump poses the greatest potential danger to the auto industry, says Toyota North America CEO Jim Lentz. While Toyota remains “very, very bullish” on the overall market, Lentz said “some crazy” potential implications from trade and Trump’s investigation into the national-security impact of car imports “could be devastating to the industry.” Trump’s tariffs on aluminum and steel under Section 232 of the Trade Expansion Act of 1962 have increased the Japanese automaker’s costs by 40 percent, he said. That’s despite more than 90 percent of its steel is sourced from the U.S. “Everybody is seeing cost-push on a per-unit basis of anywhere from $100 to $400, just on steel alone,” he said. ‘New’ NAFTA deal […]Continue reading
Tips for Safe Driving on Snow and Ice
Tips for Safe Driving on Snow and Ice and How to Drive in Snow Safely, Follow these nine simple tips, and you’ll arrive at your destination in one piece. If you live where the snow flies, you’ve seen overconfident drivers blow by you on a snowy road and wondered if—and maybe even secretly hoped—they’d end up in a ditch. Whether they did or not, one thing’s for sure: you don’t want to be that person. And you don’t have to be. Years of driving and testing cars (and winter tires) in wintry conditions have taught us that following these nine simple winter-driving rules will greatly improve your chances of arriving at your destination calm, collected, comfortable, and—most important—safe. 1. Drive Super Smoothly The key to safe driving in snow is being smooth with the steering wheel, accelerator, and brakes. Why? Jerky movements with the controls easily unstick tires that have a tenuous grip […]Continue reading
Volvo Sub Program Care by Volvo Is Payment-Packing Scheme
CNCDA: ‘Care by Volvo’ Violates Payment Packing, Franchise Rules Volvo’s two-year subscription program is under fire in California, where the head of the state’s new-car dealer association contends the program violates state laws against payment packing and dealer-factory competition. SACRAMENTO, Calif. — The California New Car Dealers Association has warned Volvo that the factory’s vehicle-subscription program could be in violation of several state laws and called for an immediate halt statewide. CNCDA President Brian Maas outlined the association’s concerns with “Care by Volvo” in a letter addressed to Volvo Cars USA CEO Anders Gustafsson. “In light of the understandable concerns of our Volvo dealer members, we ask that you immediately suspend the CbV program in California and work with your dealer partners to design a subscription program that strengthens your relationship with dealers and complies with California law,” Maas wrote, in part, requesting a response by Dec. 21. In the […]Continue reading
New 2018 Toyota Camry XSE V6
New 2018 Toyota Camry XSE V6 2018 Toyota Camry XSE V6 Leather. 22/32 City/Highway MPG Interior Features Full Cloth Headliner Engine Immobilizer Trip Computer Delayed Accessory Power Window Grid Antenna Power Rear Windows Remote Releases -Inc: Mechanical Cargo Access and Mechanical Fuel 1 12V DC Power Outlet Full Carpet Floor Covering Automatic Equalizer Fade-To-Off Interior Lighting Gauges -inc: Speedometer, Odometer, Engine Coolant Temp, Tachometer, Trip Odometer and Trip Computer Analog Display Cargo Space Lights Driver Foot Rest 60-40 Folding Bench Front Facing Fold Forward Seatback Rear Seat Manual Adjustable Front Head Restraints and Manual Adjustable Rear Head Restraints Outside Temp Gauge Carpet Floor Trim and Carpet Trunk Lid/Rear Cargo Door Trim Power Door Locks w/Autolock Feature Front Cupholder Rear Cupholder Manual Tilt/Telescoping Steering Column Air Filtration Cruise Control w/Steering Wheel Controls Instrument Panel Covered Bin, Driver / Passenger And Rear Door Bins Cargo Area Concealed Storage Leatherette Door Trim Insert […]Continue reading
What Is Toyota Safety Sense?
What Is Toyota Safety Sense? and what is the difference between Toyota Safety Sense Packages?
TSS is a combination of sensors around the vehicle, working together to provide the safety not just for the driver but for…
New Lifted 2018 Toyota Tundra 4WD Limited CrewMax
New 2018 Toyota Tundra 4WD Limited CrewMax 5.5′ Bed 5.7L FFV – FOR SALE!
Comfort is its strong suit.
There’s nothing wrong with embracing one’s softer side — especially when that softer side is found inside Tundra. The optimal blend of functionality and comfort, this spacious cabin gives you and your crew plenty of room to stretch out. Premium materials are used throughout, giving this rugged interior a solid, upscale feel.Continue reading
The All-New 2020 Toyota Corolla
The All-New 2020 Toyota Corolla which Arriving Spring 2019, The 12th-generation Toyota Corolla made its arrival in two chapters, Click here to learn more!
With more than 46 million Toyota Corollas sold globally since its introduction in 1966, it would be difficult to find a driver who did not recognize the name. Everyone, it seems, has a Corolla story. Many, though are going to be doing double takes when they see the re-imagined and reconfigured 2020 Toyota Corolla sedan. And that’s exactly the point.Continue reading